Meet the customer support team

About us

Our customer and partner support team is the connecting piece between internal teams, partners, and customers. We play detective while finding solutions for our clients’ issues. Our goal: To make sure the customers are and stay happy.

Team facts

Days discreetly worked in pyjamas (without it being noticed)

20%

Number of countries we worked from

30

For rainy days

We collect positive customer feedback in a shared folder

Avg service team meeting time

10%

What we’d work on together

Tickets, reportings, onboarding of customers
Automation and improvement of internal processes
Overlap with Finance, Sales, Marketing, Product, Data Warehouse
Help improve the product by listening to and communicating customers’ feedback to our product team

“The whole team is really kind and helpful. Everyone welcomed me with open arms when I started working for GOhiring. The team spirit and the amazing products we have make me really proud and happy to be a part of the team.”

Sarah

“The whole team is really kind and helpful. Everyone welcomed me with open arms when I started working for GOhiring. The team spirit and the amazing products we have make me really proud and happy to be a part of the team.”

Sarah

Tools we use

Ticket management: Zendesk
Technical and operational management: internal dashboard, Kibana
Knowledge management: Zendesk, internal tools
Internal communication: Slack, Google Suite
CRM: HubSpot
Task and project management: Trello
Reporting and analytics: Power BI, Zendesk Analytics
Productivity & automation: TextBlaze, Zendesk

Video abspielen

How you know you will be happy to join us

You enjoy a friendly working atmosphere
You like to work with people who are as passionate as you about automation
You want to collaborate with friendly customers and partners
You enjoy improving a product and bringing in your ideas
You like to ask questions
You like a team-first approach
You are interested in getting insights into different departments

Picture yourself in the customer support team

What employees say about GOhiring

We want to be a 100% remote company that you are happy to work for. That’s why we constantly explore and refine ways to make work better for everyone. We’re very proud that our efforts reflect what employees think of GOhiring 🙂

92% of Employees would recommend GOhiring to friends
Read our reviews

Join the team

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